Refund Policy

Refund requests should be submitted within:

7 days from the date of purchase

Requests submitted after this period may not be eligible for a refund unless required by applicable law or approved by BluChyAI in exceptional circumstances.

For technical access issues, users should contact our support team as soon as the issue occurs so that we have an opportunity to investigate and resolve the problem.

Because digital courses may provide immediate access to learning materials, assessments, videos, resources, or other protected content, refunds may be restricted once meaningful use of the course has begun.

A refund may not normally be approved where:

• A substantial portion of the course has been viewed or completed
• Assessments or examinations have been attempted
• A certificate has already been issued
• Downloadable learning materials have been accessed or downloaded
• Course access has been substantially used
• The user simply changes their mind after meaningfully consuming the service

BluChyAI may review course activity when evaluating a refund request.

Where BluChyAI offers recurring subscriptions, users are responsible for reviewing the applicable subscription price, billing cycle, and renewal terms before purchasing.

Unless otherwise stated:

• Cancellation stops future renewal charges
• Cancellation does not automatically create a refund for the current billing period
• Access may continue until the end of the paid subscription period
• Refunds for partially used subscription periods may not be available

If a subscription was renewed because of a technical or billing error attributable to BluChyAI, the matter may be reviewed for a refund.

Specific subscription terms may also be displayed at the time of purchase.

Corporate training plans, bulk licenses, team subscriptions, customized learning programs, or organization-specific packages may be subject to separate commercial terms.

Refund eligibility for these services may depend on:

• Number of licenses purchased
• Number of accounts activated
• Training already delivered
• Course customization already completed
• Setup or onboarding work already performed
• Contractual commitments
• Agreed project milestones

Where a separate proposal, contract, invoice, or service agreement exists, the refund and cancellation terms stated in that document will apply in addition to this policy.

A refund may not be provided where:

• The user has substantially completed or consumed the purchased digital service
• A certificate has already been issued
• The user no longer wants the course after accessing a significant portion of it
• Access problems are caused by the user's own device, internet connection, browser configuration, or unsupported environment
• The user's account is suspended or terminated because of a violation of the Terms & Conditions
• The user provides incorrect account or registration information that prevents service delivery
• A promotional, discounted, or special package was explicitly sold as non-refundable
• The refund request is made after the stated refund-request period
• The user misuses the platform, training materials, assessments, or certification system
• A corporate training program has already been delivered according to the agreed scope

Nothing in this section limits any rights that cannot legally be excluded.

If you are charged more than once for the same order or service because of a payment-processing error, please contact BluChyAI immediately.

Once the duplicate transaction is verified, the duplicate amount may be refunded.

Please provide:

• Your full name
• Registered email address
• Transaction or order ID
• Date of payment
• Amount charged
• Payment method
• Evidence of the duplicate charge, where available

If payment has been successfully completed but the purchased course, subscription, or service has not been activated, please contact our support team before requesting a refund.

BluChyAI will first attempt to:

1. 1Verify the transaction
2. 2Confirm the purchased service
3. 3Resolve the activation issue
4. 4Restore access where possible

If BluChyAI is unable to provide the purchased service after verification, a refund may be approved.

Where you experience a technical problem with BluChyAI, please contact our support team and provide reasonable details about the issue.

We may request information such as:

• Account email
• Course or subscription name
• Device or browser being used
• Screenshot of the issue
• Error message
• Date and time the problem occurred

BluChyAI will make reasonable efforts to resolve platform-related technical issues.

A technical issue will not automatically qualify for a refund if the problem can be reasonably resolved or is caused by equipment, software, internet connectivity, or services outside BluChyAI's control.

Certain promotional offers, discounted packages, limited-time offers, or special training programs may have different refund conditions.

Where a purchase is non-refundable or subject to special conditions, those terms should be disclosed on the applicable pricing, offer, checkout, invoice, or proposal before purchase.

If no special condition is stated, this Refund Policy will apply.

To request a refund, contact BluChyAI at:

Please include:

• Full name
• Registered email address
• Order or transaction ID
• Name of the course, subscription, or service
• Date of purchase
• Amount paid
• Reason for requesting the refund
• Relevant screenshots or supporting information, if applicable

Incomplete requests may require additional information before they can be reviewed.

After receiving a refund request, BluChyAI may review:

• Payment records
• Account status
• Course access history
• Learning progress
• Assessment activity
• Certificate status
• Subscription status
• Support history
• Technical logs relevant to the request
• Applicable commercial or contractual terms

Submitting a request does not automatically guarantee approval.

BluChyAI reserves the right to approve, partially approve, or reject a refund request where reasonably justified under this policy.

Approved refunds will generally be initiated within:

7 working days after approval

The time required for the refunded amount to appear in your account may vary.