Privacy Policy

When you visit our website or use our platform, certain technical information may be collected automatically.

This may include:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Login activity
• Pages or platform areas visited
• Session information
• Referring website
• Usage activity
• General technical information about your connection to the platform

We may use this information to understand how users interact with BluChyAI, maintain platform performance, identify technical issues, and improve the overall user experience.

BluChyAI may use collected information for purposes including:

• Creating and managing user accounts
• Providing access to courses and learning resources
• Managing course enrollment and subscriptions
• Tracking course participation and learning progress
• Recording assessments, quizzes, and examination results
• Issuing certificates or proof of course completion
• Processing purchases and subscription payments
• Providing customer and technical support
• Responding to enquiries and service requests
• Improving our courses, platform, and services
• Maintaining platform security
• Preventing fraudulent or unauthorized activity
• Communicating important account or service information
• Sending educational, promotional, or product-related communications where permitted
• Meeting applicable legal, regulatory, or contractual obligations

Where appropriate, information may also be used to improve learning experiences and provide more relevant educational content.

BluChyAI may provide training services to businesses, institutions, or other organizations.

If your account is created, sponsored, or managed by an organization, authorized administrators from that organization may be able to access information related to your participation in their assigned training programs.

Depending on the service arrangement, this information may include:

• Course assignments
• Enrollment status
• Training progress
• Course completion status
• Assessment results
• Certification status
• Participation information

Such access is intended to allow organizations to administer and evaluate training programs provided through BluChyAI.

When you voluntarily provide personal information for a specific purpose, such as registering for an account, purchasing a service, completing an assessment, contacting us, or subscribing to a course, you consent to the collection and use of that information for the applicable purpose.

Where we use your information for optional communications such as marketing or promotional emails, we may request your consent or provide you with an opportunity to opt out.

You may withdraw consent for marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at:

Withdrawal of consent does not affect processing that has already lawfully taken place and may not apply where information must be retained for legitimate operational, contractual, security, or legal purposes.

When you purchase a BluChyAI course, subscription, training package, or other paid service, your payment may be processed through an authorized third-party payment gateway, including PayFast or another payment processing provider made available on the platform.

Payment service providers may collect information necessary to complete the transaction, including billing and payment-related information.

BluChyAI does not intend to directly store complete payment card details where transactions are processed by a third-party payment provider.

Payment providers operate according to their own privacy policies, security procedures, and terms of service. We recommend reviewing the applicable payment provider's policies before completing a transaction.

Transaction-related information may be retained for accounting, customer support, fraud prevention, dispute resolution, and legal compliance purposes.

BluChyAI may use third-party companies or service providers to assist in operating the platform and delivering services.

These providers may support activities such as:

• Payment processing
• Website and application hosting
• Email delivery
• Analytics
• Customer support
• Cloud infrastructure
• Authentication
• System monitoring
• Business communications
• Security services

Third-party providers may receive or process information only to the extent required to perform the services for which they are engaged.

Certain providers may operate from or store information in jurisdictions outside the country in which you reside. As a result, your information may be subject to the laws and regulations of those jurisdictions.

We do not sell your personal information.

BluChyAI may disclose information where reasonably necessary:

• To provide services requested by you
• To process payments or subscriptions
• To authorized service providers
• To administrators of an organization that manages your training account
• To comply with applicable laws, regulations, legal processes, or government requests
• To investigate fraud, security issues, or misuse of the platform
• To protect the rights, property, security, or safety of BluChyAI, our users, or others
• In connection with a merger, acquisition, restructuring, or transfer of the business

Where reasonably possible, information shared with service providers will be limited to what is required for the relevant service.

BluChyAI may use cookies and similar technologies to support platform functionality and improve the user experience.

Cookies may be used to:

• Keep users signed in
• Remember account or session preferences
• Support website functionality
• Understand platform usage
• Measure website traffic
• Improve performance
• Maintain security
• Support analytics

You may configure your browser to refuse or notify you about cookies.

Disabling certain cookies may affect the functionality of some areas of the BluChyAI website or learning platform.

BluChyAI takes reasonable technical and organizational precautions designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include controlled system access, secure network communication, authentication controls, encryption where appropriate, server protections, monitoring, and other generally accepted information-security practices.

Where payment information is processed through a third-party payment gateway, the provider is responsible for protecting payment data in accordance with its applicable security and payment-processing standards.

Although we take reasonable steps to protect user information, no internet transmission, online platform, or electronic storage system can be guaranteed to be completely secure.

Users are also responsible for maintaining the confidentiality of their login credentials and should not share their account passwords with unauthorized persons.

BluChyAI may retain personal information for as long as reasonably required to:

• Maintain your account
• Deliver learning services
• Record course completion and certifications
• Manage subscriptions
• Provide customer support
• Maintain transaction records
• Resolve disputes
• Maintain security records
• Meet contractual obligations
• Comply with applicable legal or regulatory requirements

Information that is no longer reasonably required may be deleted, anonymized, or securely archived where appropriate.

Subject to applicable requirements and technical limitations, you may contact BluChyAI to request information regarding personal data associated with your account.

You may also request that inaccurate information be corrected or that certain personal information be updated or deleted.

Some information may need to be retained where it is required for legitimate business operations, transaction records, security, legal compliance, contractual obligations, or certification records.

Requests may be sent to:

BluChyAI may need to verify your identity before processing certain requests.

BluChyAI may use your email address to send communications relating to:

• Account registration
• Course enrollment
• Password or security notifications
• Assessment activity
• Certificates
• Subscription or billing information
• Customer support
• Platform updates
• Educational resources
• Promotional communications where applicable

You may opt out of promotional communications at any time.

However, you may continue receiving essential operational messages relating to your account, purchases, security, or active services.

The BluChyAI website or learning platform may contain links to third-party websites, applications, resources, or services.

Once you access a third-party service, that service's privacy policy and terms will apply.

BluChyAI is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We recommend reviewing the privacy policy of any external service before providing personal information.

BluChyAI services should only be used by individuals who are legally permitted to enter into the applicable service agreement or by users whose access has been appropriately authorized by a parent, guardian, employer, educational institution, or other responsible organization where required.

If an individual is below the applicable legal age in their jurisdiction, appropriate consent should be obtained before using the platform or submitting personal information.

If we become aware that information has been provided in violation of applicable age or consent requirements, we may take reasonable steps to restrict access or remove the information.

BluChyAI may update this Privacy Policy from time to time to reflect changes to our platform, services, business operations, payment methods, security practices, or applicable requirements.

Any revised Privacy Policy will be published on this page with an updated revision date.

Users are encouraged to review this page periodically.

Material changes may also be communicated through the platform, email, or another reasonable notification method where appropriate.

If BluChyAI or the business operating the platform is involved in a merger, acquisition, restructuring, sale, or transfer of assets, information associated with the platform may be transferred as part of that transaction.

Any successor organization will be expected to handle such information in accordance with applicable privacy requirements and the commitments described in this Privacy Policy.

If you have questions regarding this Privacy Policy, want to request an update to your information, or wish to raise a privacy-related concern, please contact us:

For privacy-related enquiries, please use: